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March 25, 2020

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FAQs

Payments

What payment modes are available?

We accept Credit/Debit cards and Paypal payments.

What if I don't have a Paypal account?

A common misinterpretation is that a Paypal account is needed to make payments through Paypal. That's incorrect; you can make payments through Paypal without a Paypal account. All you'll need is a valid Debit/Credit card.

Shipping

Can I track my package once it has shipped?

Once your order has shipped, you will receive a shipment email that will contain the tracking number for your package. But it may take up to 24 hours after you receive this email.

I’ve entered the wrong shipping address, what should I do?

Please contact us immediately within 24 hours of placing the order. We cannot guarantee that we will be able to make the necessary adjustments but we will assure that we will do our very best to make sure your Bag reaches on the correct doorstep!

How long will it take to receive my item?

Once you have placed order with us then a request will be sent to our workshop to start crafting your item. If we do have one that matches your order details then we usually dispatch those items within 24 to 48 working hours. But it sometimes takes longer if the weekend is there. And it takes around 4 to 7 days for the delivery of the product.

Orders

Can I change my order?

Unfortunately, we can not modify an order once it has been placed on our website. However, you may cancel the order if it has not been shipped out and place a new order. Please contact our customer service and they will help you.

Do I have the option to cancel my order?

Yes, you do have the option of cancel. You can go to the cancellation tab in the same page from where you have ordered and click on the cancel.

Returns & Exchange

What is the return policy?

Each purchase with us is an investment. If you receive your order and believe it is not the right fit, then you have 30-Calender days from the time of purchase to send it back.

How long does it take for my refund to show up on my account?

After we have received your returned item, it may take 1-2 days to be processed through our returns department. Once your item is confirmed that it is in new and unused condition we will issue a refund to your account. It will take 24 hours to reflect the amount into your paid account.

What if I’m not satisfied with my product?

In case you're not satisfied with the product you have received, we are open to exchanges. This applies for workmanship defects, sizing issues, etc. You can reach out to us at Support@hulshleather.com

Product Care

How do I take care of my bags and leather?

Leather care is pretty simple. When your bag gets a little dirty then you can clean it with a damp cloth and/or do just a quick rub down. If it gets a lot dirty, you can use leather cleaning products to clean and restore it. But make sure whenever you use a cleaner, always follow up with a leather conditioner.

How do I keep my leather bag when not in use?

You can fill your bag with loosely bubble wrap to help it keep its shape. Please don’t use newspaper its ink can rub off onto the fabrics. Put your bag into a dust cover or a pillowcase. Don't wrap it in a plastic bag as the leather can't breathe and the smallest amount of moisture can cause mildew and mold.

Will water damage the leather?

Yes, water can damage your leather bag. You have to protect it from water. Because it can leave stains and of course no one would ever like that.

Our Leather

Where is this bag made in?

All bags made in India. we are leather bags manufacturer, exporter & trading brand. We manufacturer all bags according to the latest styles, fashion trends and mix some more creativity into that, to produce a quality and customer loving product. Once all Bags are prepared, we make a quality checking process that makes our customer more trust towards our brand.

Warranty & More

What is your warranty about the product?

100% satisfaction guarantee. 30 days money back promise in case you don’t like or got the damaged product and we are giving 6 months warranty on metal, zippers and threads and that too on used bags. We use only the highest quality leathers and construction materials for our Bags.

My question isn't answered here, how do I get in contact with you?

Shoot us an email at Support@hulshleather.com if you have any questions, comments, concerns, or know any good suggestion. Also, be sure to tell us about your compliments with your Leather Bags! We'd love to hear from you!

Can I customize my bag?

We generally don’t customize bags. Because it takes more time to deliver to the customer and also it cost us a bit. But if you are willing to pay that cost. We can make that product for you only if it possible and you agree to our terms.

How do I make a complaint?

Although we will not give you any situation to complain in a case you have any complaint you can email us at Support@hulshleather.com with details and we will investigate the matter for you we endeavor to respond to all complaints within 5 working days.

What if I’m not satisfied with my product?

The color of my bag looks slightly different than the picture online. How come?

There may be some variation due to the nature of genuine leather and the natural dying techniques that we use and it can be also because of photography effects. Each and every leather item will be slightly different because it is handmade and it has its own uniqueness.

What if I need a replacement part?

We also offer the replacement of buckles, straps, and hardware. Please email us with your request.